Renting with LJ Hooker

An urgent repair includes the following:

• A burst water service
• A blocked or broken lavatory system
• A serious roof leak
• A gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• Serious storm or fire damage
• A failure of gas, electricity or water supply to the premises
• The failure of a refrigerator supplied with the premises
• A failure or breakdown of any service on the premises essential for life, water, cooking, heating or laundering
• A fault or damage that causes the residential premises to be unsafe or insecure
• A fault or damage likely to cause injury to person or property
• A serious fault in any door, staircase, lift or other common area which inhibits or unduly inconveniences
• the tenant in gaining access to and use of the premises 

 
Urgent Repair Procedure

1. Contact LJ Hooker Kaleen on 6241 1922 or email rentals.kaleen@ljhooker.com.au
2. If call goes to message bank leave your name, property address, time of day and nature of emergency then proceed to call the relevant tradesperson.
3. If necessary, leave a message for the tradesperson and wait a reasonable period.
4. If there is no response from any of our preferred tradespeople within a reasonable period, you are then able to contact a tradesperson of your choosing.
5. Have your copy of your Tenancy Agreement available as proof of identity for the tradesperson.

 
NOTE: The following tradespeople are to be contacted directly for OUT OF OFFICE HOURS FOR URGENT REPAIRS ONLY, as per Clause 60 (a to m) of your Residential Tenancy Agreement, in accordance with the Residential Tenancies Act 1997. If the tradesperson attends and does not deem the repair urgent, the tenant will be held accountable for the call out fee.
 
URGENT REPAIR CONTACTS: